Terms & Conditions

Before registering an account or placing any wagers at Draca Casino players are advised to read these Terms and Conditions in full. By accessing or using any part of the platform, each user agrees to be bound by the rules set out below. Draca reserves the right to amend these terms at any time, and continued use of the site following any amendment constitutes acceptance of the updated version.

1. General Provisions

Draca Casino operates under a valid gaming licence issued by the relevant regulatory authority. The platform is intended for entertainment purposes and is accessible only to users who meet all eligibility requirements. These Terms govern the relationship between the operator and each registered player and take precedence over any verbal or informal communications.

1.1 Acceptance of Terms

Registration on the site confirms that the player:

• Has read, understood, and accepted these Terms and Conditions in full.
• Acknowledges that online gambling may be restricted or prohibited in their jurisdiction.
• Accepts sole responsibility for ensuring that their participation is lawful in their country of residence.

1.2 Amendments

Draca Casino may modify these Terms at any time. Significant changes will be communicated via email or a prominent notice on the site. Players who do not accept updated terms must cease use of the platform and contact support to close their account.

2. Eligibility and Registration

To open an account at Draca Casino, players must satisfy the following conditions:

Draca Casino reserves the right to request proof of age, identity, and address at any time. Failure to provide satisfactory documentation may result in account suspension or permanent closure.

2.1 Restricted Territories

The platform does not accept registrations from players located in certain jurisdictions, including but not limited to the United States, France, Australia, and other territories where online gambling is prohibited by law. Players are responsible for verifying their own eligibility.

3. Account Management

3.1 Account Security

Each player is solely responsible for maintaining the confidentiality of their login credentials. Draca Casino must be notified immediately if a player suspects unauthorised access to their account. The operator will not be held liable for losses arising from a player’s failure to secure their account details.

3.2 Accurate Information

All information submitted during registration and at any subsequent point must be accurate, current, and complete. Any attempt to provide false details may result in immediate account closure and forfeiture of any associated balances.

3.3 Account Closure

Players may request account closure at any time by contacting customer support. Any pending withdrawal requests will be processed in accordance with the standard procedures. Accounts subject to active fraud investigations may be suspended pending review.

4. Deposits and Withdrawals

4.1 Deposits

• The minimum deposit amount is stated on the cashier page and is subject to change.
• All deposits must originate from a payment method registered in the player’s own name.
• Third-party payments are strictly prohibited.
• Draca Casino does not charge fees on standard deposits, though payment providers may apply their own charges.

4.2 Withdrawals

Draca Casino reserves the right to carry out additional security checks before authorising any withdrawal. Players with pending bonuses or unmet wagering requirements may not be permitted to withdraw until those conditions are fulfilled.

4.3 Currency

The primary currency of the platform is the Canadian dollar (C$). Players depositing in other currencies may be subject to conversion fees applied by their payment provider.

5. Bonuses and Promotions

5.1 Welcome Package

New players at Draca Casino are eligible for the Welcome Package of up to C$4,000 plus 15 Free Spins, subject to the specific bonus terms applicable at the time of deposit. General bonus rules include the following:

• Bonuses are available to new, fully verified players only.
• Each eligible deposit must meet the minimum deposit threshold to trigger the associated bonus tier.
• Bonus funds are credited separately from real money funds and are subject to wagering requirements before withdrawal.
• Free Spins winnings are treated as bonus funds and carry their own wagering conditions.

5.2 Wagering Requirements

All bonuses issued by Draca Casino are subject to wagering requirements. The specific multiplier applicable to each promotion is stated in the individual bonus terms. Contributions toward wagering requirements vary by game type:

5.3 Bonus Abuse

Draca Casino prohibits any form of bonus abuse, including but not limited to: creating multiple accounts to claim the same offer, using low-risk betting strategies designed to meet wagering requirements without genuine play, and collusion between players. Any such activity may result in bonus cancellation and account closure without prior notice.

5.4 General Bonus Rules

• Players may only hold one active bonus at a time.
• Bonuses expire after the period stated in the relevant promotion terms.
• Draca Casino reserves the right to modify, suspend, or withdraw any promotion at any time.
• Bonuses cannot be transferred, exchanged for cash, or combined unless explicitly stated.

6. Responsible Gambling

Draca Casino is committed to promoting responsible gambling. The following tools are available to all registered players:

• Deposit Limits – Set daily, weekly, or monthly maximum deposit amounts.
• Session Limits – Restrict the duration of individual gaming sessions.
• Reality Checks – Receive timed reminders during active sessions.
• Self-Exclusion – Request temporary or permanent exclusion from the platform.
• Account Cooling-Off – Pause account access for a defined period.

Players who believe they may have a gambling problem are encouraged to seek assistance through recognised organisations such as ConnexOntario, the Responsible Gambling Council, and Gamblers Anonymous.

7. Game Fairness and Technical Issues

All games available at Draca Casino are provided by certified software suppliers and are subject to independent auditing for fairness. Outcomes are determined by certified random number generators (RNGs).

In the event of a technical malfunction:

• Bets may be voided at the operator’s discretion.
• No compensation will be paid for losses resulting from server outages, connectivity issues, or software errors outside the operator’s reasonable control.
• The result displayed on the player’s screen is not final if the game server records a different outcome.

8. Prohibited Activities

The following activities are strictly prohibited on the Draca Casino platform:

• Fraudulent activity, including chargebacks without first raising a dispute with support.
• Use of automated software, bots, or any system designed to gain unfair advantage.
• Money laundering or any activity in violation of applicable anti-money laundering (AML) laws.
• Collusion with other players or casino staff.
• Posting or sharing offensive, defamatory, or otherwise unlawful content via any casino communication channel.

Violation of any prohibition may result in immediate account suspension, balance forfeiture, and referral to relevant authorities.

9. Privacy and Data Protection

Draca Casino collects and processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR). Details of how personal data is collected, stored, and used are set out in the Privacy Policy, which forms part of the full terms framework.

10. Complaints and Disputes

Players who wish to raise a complaint should contact customer support in the first instance. If a satisfactory resolution cannot be reached through internal channels, players may escalate the matter to the relevant Alternative Dispute Resolution (ADR) body as specified in the casino’s licensing documentation.

All disputes must be raised within 30 days of the relevant event. Draca Casino will not consider claims submitted outside this window.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which the operator holds its gaming licence. Any disputes that cannot be resolved through the internal complaints process will be subject to the jurisdiction of the competent courts in that territory.

Players are encouraged to review these Terms and Conditions periodically. For questions regarding any clause, contact the Draca Casino support team via live chat or email.